The Price of Customer Service

I recently mentioned that I had gotten my hair done, and that the encounter was a post all on its own? Well, here it is, in the form of the online review that I posted on Yahoo! Search. Cant WAIT to see it. One more thing? You can pretty much guess that I gave this salon one. Whole. Star. Which was way too many.
Here's the comment I posted:
Ever see those coupons in the mail for hair salons? That usually means one of two things:
1. The business is desperate and in trouble.
2. The offer is too good to be true.
In the case of Yalonda's, BOTH are true.
The coupon says $25 for a wash and set, $50 for a sew in, & $75 for a sew in with a closure. You WILL leave this place with a total WTF? look on your face. Here's why:
Say you go in for the $25 wash and set. They will wash your hair, but not condition it. That's EXTRA. They will be nice enough to ask if you want it wrapped or roller set. When you are done drying, they will NOT unwrap your hair or comb out the curls. That's styling, and styling's EXTRA.
If you you have a bang- and the dryer makes it look all crispy and air dried, don't think you're getting that flat ironed. That's $15 dollars EXTRA.
Notice a pattern? Me too...
So, I go in for the $75 full sew in with a closure. I see the online reviews, but I'm all, "How bad can it be?". SIGH- I'm cheap.
So the stylist (this term is used REALLY loosely), sews in the hair. Then, she she spins me around with kind of a Voila! gesture. She doesn't even comb it through! Not even a finger combing! I'm like, "You're done? The ad says this comes with a basic cut".
She says to me, "That's only if I sew it in crooked. In that case, I just clip off the long piece. If you want the ends trimmed, that's EXTRA."
I cannot forget to mention the poor girl next to me, being serviced by the 17 year old working there without a license. She only mentioned that the sew in was WAY too tight about 80 times. I guess listening is EXTRA.
Next, let's discuss atmosphere, then sanitation and customer service (or the lack thereof).
Say you bought a foreclosed property. Say also that the prior owners were pissed to be leaving, so they threw wet toilet paper balls all over the walls (like we used to do in grade school), then painted all the walls and all the tissue bombs Crayola Crayon Green. You sweep in and get the property for a steal, then put a fan in the window and a boom box in a chair (with a wire hanger antenna!), and your decor is complete.
This is LITERALLY what Yalonda did.
You can actually tell that where she stands to do her "magic" is where the STOVE was! The original counter is still in place!There is not even a wash bowl in there!
Speaking of washing...The ENTIRE time I was there, not one stylist washed her hands even ONE TIME! I know this because neither of them left the room EVEN once, and there is NO sink upstairs. They touched, like, 20 heads, with no soap, hand sanitizer, and none of that green stuff for the combs that real stylists use, either. There were not even EMPTY cups FOR that green stuff (or is that stuff blue? Either way, there was NONE). I guess cleanliness is also EXTRA. I wonder if the wash sink is in one of the old bathrooms??
If you decide to set foot in this place, you had better know where you're going. The entrance of the house is the living room. There is no one there to say hello, or even a BEWARE! sign. Yalonda is up in the kitchen, and I think the stylists down in the bedrooms are independent, because Yalonda spent the entire time discussing how they were down there "'Effing up people's hair left and right". Yes, that's a quote. At any rate, when you come in, don't expect to hear "May I help you?" or anything like that. Everyone will basically stop talking and stare like you were the one they were all just discussing. It's up to you to initiate the conversation, and don't expect any small talk or smiling, either. Customer Service must also cost EXTRA.
The entire time I was there, no one left with a completed hairstyle. Who the hell wants to pay someone to get their hair started, then finish it at home? That's like going to Taco Bell for Fourthmeal and then coming home to assemble your own Nachos Belgrande.
Seriously.
If you want a hair- do complete with air conditioning, customer service, salon products, cleanliness, hair combing, AND a style.. NO WAY.THAT'S EXTRA.